All shipping is processed via United States Postal Service (USPS)

All orders come with a tracking number that will be attached to your order.

Prints that are 8.5" × 11" or smaller will be mailed carfully packaged on chip board inside of a plastic sleeve and shipped in a bubble mailer.

Prints that are 11" × 14" or larger will be rolled up carefully in tissue paper and shipped in a sturdy cardboard postage tube.

original paintings on paper will be shipped in the same manner above depending on their size.

Original paintings that are framed or on canvas will be carefully wrapped with two sheets of antistatic foam sheets, a piece of polycarbonate roofing sheet, wrapped in bubble wrap, and finally packaged into pallet wrapping.

Please allow up to 5 business days for the purchases to be processed and prints to be prepared, packaged and shipped out. (Public Holidays, Holiday Seasons incur further delays).

The prints have arrived damaged or unsatisfactorily to discuss a replacement.

The package has not arrived after 4 weeks, from USPS estimated delivery date.

You are unhappy with your purchase and seek a refund. Full refunds will be processed only once the item has been shipped back and received by us. Cost of the return shipping is at the buyer's expense.

the package was delivered to a Post Office for collection, but not collected by due date.

If you have supplied an incorrect shipping address, we will contact you via e-mail.

you no longer wish to have the product, we will happily cancel & refund your order.

you do wish to have the product, we will re-ship it at the buyer’s expense.

All fine art and prints shipped from www.twistedfae.com are insured to ensure their safe delivery to your doorstep. We guarantee that your order will be delivered in perfect condition. In the unlikely event that your order is lost or damaged during transit, we will work with the shipping carrier to file a claim and either issue a refund or send a replacement, as per your preference.